Responsibilities:

1, to provide customers with one-stop high-quality, efficient and consulting services to solve customer issues, handling customer complaints;

2, the platform open work, and related records;

3, customer-related activities of the company's support, follow-up and assistance to master related activities;

4, after closing customer return visits, follow-up and coordination;

5, the establishment of customer information files, customer relationship management and maintenance.

Appropriate processing service failure Results tracking and analysis of customer satisfaction in a timely manner;

Requirements:

1, college degree or above, fluent in Mandarin, patient, polite reply to customer inquiries;
2, familiar with the day-to-day office software, computer skills, typing speed of 40 words per minute or more;
3, with the ability to work independently, friendly, hard-working, there is a high degree of sense of responsibility;
4, has a good sense of customer service, have a good work ethic and communication skills, a sense of team.